Frequently Asked Questions

~ find answers to recurring questions ~

Answers to frequently asked questions can be found below. Do you have a question we’ve not answered? Please contact us.

What is a Domain Name?

A domain name refers to a unique identity of your own on the internet and adds credibility to your business or project hence giving it a professional image.

What are Subdomains?

Consider subdomains as an extension of your domain. For example, your site is www.example.com. A subdomain would be test.example.com, and another would be webhosting.example.com. Subdomains are usually treated as separate sites from the main domain site.

What is an Addon domain?

An addon domain is a fully functional domain that can be created from within your control panel. This addon domain is a new, unique website hosted in a new folder on your account so that you can host several domains from one control panel. You can give an addon domain email addresses, forwarders, and more the same way as a primary (main) domain on the account.

What is Parked Domain?

Parked domains are basically an alias domain name to your primary domain, it will be pointing to the same webpages as your primary domain is pointing to, i.e. multiple domains, same website. Example: abc.com/index.htm and xyz.com/index.htm will point to the same webpage "index.htm".

What is Web Hosting?

Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. You can either opt for free hosting that is usually supported with banners and pop ups, or may opt to get paid web hosting, which gives you complete control over your site contents.

What is Data Transfer / Bandwidth?

Bandwidth measures the amount of data that passes between a website and the rest of the Internet. For example, if your website contains a 1MB picture, and 2,000 visitors view the picture, it uses 2,000MB (2GB) of bandwidth.

What is a Website?

A website is a collection of web pages that are accessible over the web and allows small, medium and large business to extend their reach to the new heights and market their services and or products around the world.

What is uptime?

Uptime is literally what it means – it is the amount of time your site is online throughout the entire month. The best uptime would be 100%, but because things can break, many hosts offer 99.9% uptime guarantees. This means that if your site is not accessible for more than 43 minutes in a single month, they will reimburse you, depending on their terms of service

What is the difference between Linux and Windows Hosting?

Deciding which plan and platform is right for you is often a difficult decision. We hope this explanation can help you in choosing the correct hosting platform for your website. We offer a choice between Windows-based and Linux-based web hosting platforms. While both are very reliable and widely used platforms, each has their specific advantages.

Windows hosting is often mistaken as a "must pick" only because the operating system you are running may be Windows. In fact, the majority of all websites on the Internet are hosted on the Linux platform, so most websites you have been visiting are likely to be hosted on Linux servers.

If you have Windows on your computer, you can still manage a website hosted on a Linux platform and also browse any website hosted on a Linux platform. You only need Windows-based hosting if you need Microsoft-specific applications, such as ASP, ASP.Net, Coldfusion, MSSQL Server or MS Access databases.

If you do not need any of these Microsoft-specific applications - or if you don't even know what they are, then the better choice will always be to host your website on a Linux server. Linux servers host the majority of all websites on the Internet and will provide you with highly reliable hosting services. For more details, please visit our Linux Hosting Plans.

If you are absolutely certain that your website requires Microsoft-specific applications, such as ASP, ASP.Net, Coldfusion, MSSQL Server or MS Access - please visit our Windows Hosting Plans.

Why would I need a dedicated IP?

For most people, a dedicated IP is not required. But for people that want to provide anonymous FTP or a website using SSL, a dedicated IP can make that easier.

What is SEO?

SEO is abbreviated for Search Engine Optimization, which is the practice of optimizing a website in order to achieve traffic from search engines.

What do you need to get your Business Online?

You need a domain name, web hosting and web site to have your business accessible online. At Delve Technologies, we offer all these services for your business to have an online presence and explore its full online potential.

Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don’t like your accounts simply let us know. Please note that this offer excludes domain name fees.

Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice; invoices are also available to view and print at any time in your control panel.

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for their DNS to propagate and become visible on the Internet.

How long will it take for my web hosting account to be set up?

All web hosting accounts are activated instantly, 24 hours a day, seven days a week. You will receive your welcome email within seconds of your account being ordered.

Can I change my webhosting plan?

You can upgrade or downgrade your webhosting plan at anytime via your account in the Client Area.

Do you provide a secure connection for my shopping cart?

We provide shared ssl certificates on all of the servers. The url would be in the format of https://servername.com/~yourusername. If you would prefer that the secure url include your domain name instead of the server name you can purchase a ssl certificate for $21 per year.

What is DNS Hosting?

DNS is the acronym for Domain Name Servers, and refers to the servers that confirm where your domain is located. Name servers are the routers that connect visitors with your domain name, and from there to your web site, email, and so on. In many cases, a domain is registered at the same registrar that hosts its DNS, but that’s not always the case. If your domain is registered elsewhere but you want to use our products or services, you can either transfer the domain to us or leave it at the current registrar and use our DNS hosting.

What is a VPS?

VPS is the acronym for Virtual Private Servers (also called "Virtual Dedicated Servers") are servers which do not interface directly with the hardware which they are running on and cannot interface directly with eachother. The server is as virtual as it is independent of actual hardware and private in the sense that other VPS servers on the node cannot interact with its file system or processes. Instead of allowing the kernel or operating system to interface directly with hardware components, virtualization software intercepts requests, queues them, and manages their interpretation. We recommend that you compare VPS hosting platforms to find out whether OpenVZ virtualization or Xen paravirtualization will be the best choice for your VPS.

Do I need a VPS?

Whether you have outgrown shared hosting or are looking for an affordable alternative to dedicated server hosting, there is a good chance that a virtual private server will fit your needs and your budget better than any other hosting solution. popcorn IT makes the most sense for those in search of a reputable VPS hosting provider: we have been around for a longer time than most, we have an infrastructure which will scale to your needs, and we stand behind our service. Take a look at the cheap VPS hosting plans and Linux operating systems we offer - you will be hard-pressed to find a better value and variety of VPS hosting options anywhere else.

What is the speed of your network?

All popcorn IT nodes are hosted at our datacenters and connected to our gigabit ethernet backbone, guaranteeing your access to multiple gigabits of premium Tier-1 bandwidth.

Which web hosting reseller control panels do you offer?

We're proud to offer WHM / cPanel and DirectAdmin

What is a payment gateway?

A payment gateway is a server that is dedicated to linking websites and banks so that online credit card transactions can be completed in real-time.

What is SSL?

Secure Sockets Layer technology requires the use of an SSL certificate. SSL certificates are granted by certified providers on a per domain name basis. SSL certificates are usually incorporated into e-commerce websites to protect credit card details and user data, but are also found where personal details or usernames and passwords need to be entered.

What is a CMS?

A content management system (CMS) is an online platform that underlies many websites enabling the website owner or webmaster to administer the website. This can be as simple as making changes to text and images on the website or as complex as changing the layout and complete look and feel of a website.

Content management systems are designed and built to enable business owners or employees to makes changes to websites without the need for technical knowledge and know how. CMS platforms will often include what-you-see-is-what-you-get (WYSIWYG) editors that function in much the same fashion as well known word processing software such as Microsoft Word.

Content management systems come in various forms including custom built applications specifically tailored to a business's needs or pre-built open source applications such as Joomla, WordPress, Opencart, Durpal, Magenta etc.

Content management systems are deployed using various web technologies including PHP or ASP scripting languages and MySQL or MSSQL databases. These technologies are the core of a content management system's user friendliness.

What is you privacy policy?

We take your privacy very seriously. We do not share your email address or other personal information with unauthorized entities without your permission.

Are there any restrictions?

Yes! You've got to be doing stuff that's legal. And we certainly can't have any spammers or hackers. If we find violations of these parameters, The Present Group reserves the right to terminate services with or take action to stop the offending customer from violating these ground rules as we deem appropriate, without notice. We also reserve the right to report any illegal activities to any and all regulatory, administrative and/or governmental authorities for appropriate prosecution.

Do you backup my website?

We perform backups of all websites under 10GB. There are additional backup options for websites over 10GB, available upon request.

Do you allow hosting adult content?

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.

Do you monitor your servers?

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

Are there any hidden charges?

No. We will not charge you for anything without your prior consent.

Do you have any file size or file type limits?

No, we do not have any file size limits and you may upload any files with any extensions. However, we reserve a right to remove files larger than 5 MB, if some day we will start running out of disk space (this has never been done before).